Not allowed to disconnect from Virgin Media?
I’m really unhappy with Virgin Media, the most I’ve ever been.
Virgin have provided a bad service for the last few months, their traffic management is just a insult on top of the bad service. A few weeks ago I got Be installed and I finally started the long process of disconnecting from Virgin, or so I thought.
Turns out you can’t disconnect from Virgin if you have a outstanding balance, You have to pay 100% up front or they wont do anything, instead leaving your line connected racking up more service fees and late payment fees.
Very nice.
My Virgin bill is around £90, an amount I can’t just drop at a seconds notice. I thought that I’d be able to give 30 days notice then pay off the balance once I get my final bill in August.
Silly me.
*Edit*
Virgin Media has now decided to accept my disconnection on the basis of this blog post. Thank you, thats all I was asking for!
The same has just happened with my 80 Year Old Father. I am really disgusted. He told them he did not want to pay £1.25 paper charges but they did. Because of this they won’t allow him to disconnect.
His did give 30 days notice and I have told him to get them to take him to court. He has been with them since they were Telewest (Over 12 years).
What disgusting so called customer service for a man of 80. They should be ashamed of themselves.
Mephisto
31 Jul 09 at 10:02 am